Ensure that only the email address and last name used when placing the order is entered in the Track My Order request. Orders could take up to 2 business days to ship out, and you will receive an email with your tracking information once the package has shipped. Please allow 2-3 business days for the carrier website to be updated. If there is no change for more than 4 days, please contact us via online chat or send us an email and our Client Experience team will be happy to assist.