In order to request a return, please go to our return portal here: REQUEST A RETURN.
Ensure that you have your order number, and the email address used when placing the order.
- Log in to your account or visit our returns portal with your order number
- Select the item(s) and reason for return
- Choose refund, or merchandise credit
- Print your shipping label. Please note that a flat fee will be deducted from your refund to help cover the cost of return shipping, based on the size of the parcel as detailed under the topic “Return Shipping”
Questions? Our Customer Care team is available by chat or email to help with returns and can advise on the best option for large or custom items before purchase.