RETURNS, EXCHANGES & CANCELLATIONS

Return Shipping address

• What is the return shipping address?

Gift Card Return

• Can I return a gift card?

Return Request Failed

• Why is the return portal rejecting my return request?

Gift Returns

• Can I return an item I received as a gift?

Return Fees

• Do you offer free returns?

US and Canada Policies

• Can I return an item I purchased in the US in Canada?

Exchange Policy

• Do you offer exchanges?

Incorrect Items

• I received incorrect items, what do I do?

Return eligibility

• Can I return seasonal merchandise?
• Which items are not eligible for return/refund?

100 Day Mattress Exchange

• What is the 100 days mattress exchange and how does it work?

Mattress Return

• Can I return my mattress?

How to Initiate a Return

• How do I request a return?

Return Policy

• What is your return policy?

Order Cancelation

• Can I cancel or make changes to my order?
• I placed an order but changed my mind. Can I cancel it?